FAQ
Can I bring a pet on holiday?
Please note we are only able to accept dogs in our dog friendly holiday homes or pitches, maximum of two dogs per unit.
When booking you will be asked to confirm the breed of your four-legged friend. Unfortunately, we do not accept any dogs named under the Dangerous Dogs Act 1991 as amended from time to time, even where these types of dog are muzzled as required by government legislation.
Pets must not be left unattended in our accommodation, your own accommodation or elsewhere, at any time on the park. Dogs must be kept on a lead at all times other than in the dog exercising area.
You must use the bins provided to clear up after your dog.
The lead name of the party is responsible for the dog whilst on the park. Any dogs causing a nuisance may be asked to leave the park and/or your right to occupy your pitch or holiday home may be rescinded. Refunds in these circumstances will not be given.
Read More FAQs
Are generators allowed?
Sorry, we do not allow any generators on the park, due to the fire risk and noise disturbance for other guests.
Can we have a barbecue?
Barbecues are permitted, but we ask you not to place them directly onto the ground, decking, or picnic benches. Please dispose of them responsibly.
Behaviour on the park
Our park is a family holiday park, so please ensure your behaviour is appropriate and is not noisy, offensive, or likely to cause any harm or upset to other guests, staff or property at the holiday park.
If we feel your behaviour is illegal, offensive, disruptive, or inappropriate we will ask you to leave the holiday park.
Children on the park
Parents are expected to supervise their children at all times.
We ask that all adults be aware of the presence of children around the park‚ please take special care when driving and keep to the 5mph rule.
Can I smoke or vape?
It is illegal to smoke or use e-cigarettes inside enclosed public buildings. You must also refrain from smoking or using e-cigarettes in any accommodation.
If you are found to be smoking in public buildings or holiday accommodation, you may be charged a £75.00 cleaning fee and asked to leave immediately with no refund on your holiday.
Can I book my next holiday before I leave?
Yes, you can book another holiday at any time while on park, just visit the Park Reception!
Are dogs allowed on the park?
Responsible dog owners are welcome on the park with the agreement that all dogs are kept on a lead.
Dogs are not to be left unattended and are not permitted in the children’s play area.
Dogs are allowed in the main room of the clubhouse. It is the owners responsibility to clean up after their dog.
There are designated dog areas on site, please make Reception aware at check-in and they can direct you.
Can I request a particular pitch?
Yes you can select your pitch during the online booking process.
What is your booking cancellation policy?
Please refer to our cancellation polices on the Croft Farm website.
Lost & Forgotten Property
If you realise once you have left us that you may have left something behind, please call us.
Every effort will be made to locate the missing item, however we are not liable if this isn’t possible or if it is damaged.
When we find your item we will return it to you, but you will be asked to cover the postage cost.