FAQ
Can I bring a pet on holiday?
Please note we are only able to accept dogs in our dog friendly holiday homes or pitches, maximum of two dogs per unit.
When booking you will be asked to confirm the breed of your four-legged friend. Unfortunately, we do not accept any dogs named under the Dangerous Dogs Act 1991 as amended from time to time, even where these types of dog are muzzled as required by government legislation.
Pets must not be left unattended in our accommodation, your own accommodation or elsewhere, at any time on the park. Dogs must be kept on a lead at all times other than in the dog exercising area.
You must use the bins provided to clear up after your dog.
The lead name of the party is responsible for the dog whilst on the park. Any dogs causing a nuisance may be asked to leave the park and/or your right to occupy your pitch or holiday home may be rescinded. Refunds in these circumstances will not be given.
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Can I cancel my holiday?
Please see our terms and conditionson amending or cancelling your holiday.
Can I smoke or vape?
It is illegal to smoke or use e-cigarettes inside enclosed public buildings. You must also refrain from smoking or using e-cigarettes in any accommodation.
If you are found to be smoking in public buildings or holiday accommodation, you may be charged a £75.00 cleaning fee and asked to leave immediately with no refund on your holiday.
Can I request a particular pitch?
Yes you can select your pitch during the online booking process.
Can we have a barbecue?
Barbecues are permitted, but we ask you not to place them directly onto the ground, decking, or picnic benches. Please dispose of them responsibly.
How old do I have to be to book a holiday, and do you accept single sex parties?
Bookings cannot be accepted from young groups and all reservations must include a person of at least 25 years. We do allow well-behaved single sex parties.
What is your booking cancellation policy?
Please refer to our cancellation polices on the Croft Farm website.
Can I fly a drone?
All drone operators must possess the requisite qualifications for the specific class of drone being operated.
Noise
Please keep noise levels to a minimum throughout the day and observe silence between 11.30 p.m. and 7.00 a.m. Please be a considerate neighbour to other guests who may have put children to bed, thank you.
Can I hire cots and highchairs?
Please enquire with our Reception team when making your booking, or prior to your arrival, so we can add these onto your booking for your accommodation.
*Please note that there is a £7 charge for cot or highchair hire.
Prohibited Activities
Ball games & kite flying is permitted in the designated area, see map. The use of motorised scooters/bikes are strictly not permitted.