FAQs
Need some help?
Please select a topic from the choices below or use the search bar to find the question you are looking for.
Category
Are dogs allowed on the park?
Responsible dog owners are welcome on the park with the agreement that all dogs are kept on a lead. Dogs...
Are generators allowed?
Sorry, we do not allow any generators on the park, due to the fire risk and noise disturbance for other...
Are pitches hardstanding?
We have a mixture of grass and hardstanding pitches.
Are the hot tubs checked regularly?
Yes, they are checked daily from 8am. Please note that on the day of departure, the hot tub will be...
Are there paved paths and lighting throughout the park?
We do everything we can to preserve the rural character of the park therefore, the park may have areas of...
Are touring caravan, motorhome and camping pitches hardstanding?
Some pitches are hardstanding. Please select whether you would like to book a hardstanding pitch at the booking stage.
Are your glamping units wheelchair accessible?
At present our glamping units are not wheelchair accessible and have steps to their entrance. They are also not designed...
Behaviour on the park
Our park is a family holiday park, so please ensure your behaviour is appropriate and is not noisy, offensive, or...
Can I book more than one pitch?
We ask that all pitches are booked under the name of the person or persons staying on the pitch. If...
Can I book my next holiday before I leave?
Yes, you can book another holiday at any time while on park, just visit the Park Reception!
Can I bring a pet on holiday?
Please note we are only able to accept dogs in our dog friendly holiday homes or pitches, maximum of two...
Can I cancel my holiday?
Please see our terms and conditionson amending or cancelling your holiday.
Can I charge my electric vehicle on-park?
Not at present.
Can I choose my pitch or accommodation?
Yes this is all done via the Croft Farm website.
Can I extend my holiday?
Yes, you can extend your holiday at any time if the dates are available. If you would like to extend...
Can I fly a drone?
All drone operators must possess the requisite qualifications for the specific class of drone being operated.
Can I freeze ice packs?
Yes, please bring to Reception.
Can I get takeaways delivered to the park?
Yes you can, but we ask that you meet them at the park entrance.
Can I hire cots and highchairs?
Please enquire with our Reception team when making your booking, or prior to your arrival, so we can add these...
Can I park my car on my touring pitch?
Yes, there is space to park one car on your touring pitch alongside your caravan and awning. There is a...
Can I pay my balance in instalments?
You can pay your holiday in instalments, as long as the full balance is paid by the balance due date,...
Can I put my awning up?
Yes, and this is included in the pitch fee.
Can I put up a pup tent or gazebo?
Pup tents and gazebos are allowed on the majority of our pitches for an additional nightly charge. Pup tents are...
Can I receive a supermarket food delivery on the park?
Yes.
Can I request a particular pitch?
Yes you can select your pitch during the online booking process.
Can I sit on the hot tub when the lid is closed?
Please do not site, stand or lie on the hot tub lid as they are not designed to support a...
Can I smoke or vape?
It is illegal to smoke or use e-cigarettes inside enclosed public buildings. You must also refrain from smoking or using...
Can I stay near my friends or family?
Yes, please refer to our map and book pitches that are next to each other.
Can I use the hot tub if I am pregnant or have a heart condition?
Consult your GP before using the hot tub if you are pregnant, suffering from any form of heart disease, circulation...
Can children use the hot tub?
Please supervise children in the area of the hot tub at all times. Do not allow children under the age...
Can our family and friends visit us?
Yes, for the day only, but please register their presence on park at Reception upon their arrival. Charges apply.
Can we bring a Firepit?
Firepits are permitted; however, open ground fires are not allowed.
Can we have a barbecue?
Barbecues are permitted, but we ask you not to place them directly onto the ground, decking, or picnic benches. Please...
Can we have an early check-in?
Early check-ins are subject to availability. Charges apply. Please contact Reception for availability.
Can we have drinks in the hot tub?
Please do not rest any glasses on or near the hot tub – broken glass is almost invisible under water....
Can we place candles around the hot tub?
We want you to have a relaxing stay with us but please do not place candles on the hot tub...
Can we play music in the hot tub?
Please respect your neighbours and do not play loud music, or shout or scream outside. Hot tubs may not be...
Can we use bubble bath or shampoo in the hot tub?
Please do not add anything to the hot tub. Bubble bath, shampoo, gels, soaps, oils, salts etc. can seriously affect...
Children on the park
Parents are expected to supervise their children at all times. We ask that all adults be aware of the presence...
Do I have to pay extra for gas and electric?
Gas and electric is included with all accommodation holidays.
Do I have to pay for showers?
The toilet and shower blocks are free to use, including the use of hairdryers.
Do I need insurance?
We strongly recommend that you take advantage of insurance to cover your booking and a leaflet will be enclosed with...
Do I need to bring towels?
Towels are included in all our lodges. They are not included in our pods, chalets, and cabins. We also do...
Do the glamping pods have heating?
Yes, the glamping pods do have heating inside.
Do you have Security on the park?
We have CCTV and Security guards often patrol the park. Please, always follow the instructions given by our security team,...
Do you have WiFi?
Yes, free WiFi is available on the park. Information on how to connect to our local WiFi network will be...
How do I book activities?
View our ‘What’s On’ page to see our upcoming activities & events and find out which ones require booking, or...
How do I report lost property?
If you realise that you may have left something behind, please call us at Reception. Every effort will be made...
How do you keep hot tubs safe and clean?
We are delighted to offer a range of holiday accommodation with hot tubs for your relaxation and enjoyment. You need...
How long should we stay in the hot tub?
Limit your time in the hot tub to a maximum of 20 minutes at a time – extended use can...
How many people can I have staying on my pitch?
We allow a maximum of 6 people per pitch. Each pitch permits one unit only (one tent/campervan/caravan). Small pup tents...
How old do I have to be to book a holiday, and do you accept single sex parties?
Bookings cannot be accepted from young groups and all reservations must include a person of at least 25 years. We...
I have a large touring caravan or motorhome, will I fit on the pitch?
The maximum unit size we can accommodation is 12m. Please note that awnings must extend no further than 2.5m (8ft)...
Is all the cooking equipment included and will there be a microwave?
Yes. All lodges come with pots, pans, utensils, cutlery etc. All lodges also a have fridge, oven, hob, kettle, toaster,...
Is linen and bedding provided in the glamping pods, chalets, and cabins?
All mattresses come with a mattress cover, and a bedsheet. Bedding (comprising of duvet/pillow and covers) is charged at £10...
Is the park and facilities accessible?
Yes. All the common areas such as Reception and the clubhouse are wheelchair accessible. We also have disabled shower and...
Is there CCTV on the parks?
Yes, 24 hour CCTV does operate on the parks at key locations.
Is there a 24-hour service?
A duty manager is always available 24hrs.
Is there a Defibrillator on the park?
A defibrillator has been installed on the external wall of the gym and water sports centre. Any member of the...
Is there a cash point on site?
We currently do not have a cash point on site and encourage contactless and card payments.
Is there a coffee machine in the lodge?
Yes, we have a Nespresso coffee machine and complimentary coffee pods (original, tall pods) included within your lodge.
Is there public transport available?
Yes, public transport is generally available to and from our park. Please contact Reception for an up-to-date timetable of local...
Lost & Forgotten Property
If you realise once you have left us that you may have left something behind, please call us. Every effort...
Noise
Please keep noise levels to a minimum throughout the day and observe silence between 11.30 p.m. and 7.00 a.m. Please...
Prohibited Activities
Ball games & kite flying is permitted in the designated area, see map. The use of motorised scooters/bikes are strictly...
Reversing
Please take great care when reversing and if possible, use a second person for safety reasons for best visibility.
Use of your holiday home
At the end of your holiday please leave everything in a clean and tidy condition. You are responsible for any...
What are the Reception opening times?
March to October: The Reception and Shop are open from 9am-5pm on weekdays, and 9am-4pm on weekends. November to February:...
What are the departure times?
Check out is 9.30am for lodges. All other accommodation must be vacated by 10am on the day of departure. Camping...
What are the opening times for the facilities?
These vary throughout the year and facility. Please see each of our facilities within the app or website for individual...
What can happen if I swallow the hot tub water?
Do not immerse your head or swallow the water, as this can increase the risk of an infection.
What do I need to bring to check in?
When checking in, please bring your booking reference and remember the name the booking was made in. Please have your...
What do the buttons do on our hot tub?
Please do not press any buttons on the control panel other than to turn on the lights and jets.
What happens if we arrive late?
Please let Reception know as soon as possible if you believe you will arrive after 5:00pm to enable us to...
What is the maximum size touring caravan or motorhome I can bring?
The maximum unit size we can accommodation is 12m. Please note that awnings must extend no further than 2.5m from...
What is the mobile phone coverage like on the park?
The Park has average coverage on most mobile phone networks.
What is the smoking policy on the park?
We operate a no smoking policy in all buildings and around our play area. When smoking around the park, please...
What is the speed limit on the parks?
The parks have a speed limit of 5mph, which is strictly enforced. Traffic movements are restricted after 11:00pm to minimise...
What is your booking cancellation policy?
Please refer to our cancellation polices on the Croft Farm website.
What should I do if I feel unwell in the hot tub?
If you feel unwell or experience breathing difficulties, discontinue use of the hot tub and seek medical advice.
What should I do if arriving late?
If you are planning to arrive after 5:00pm when our Reception is closed, or you are running late, please contact...
What should I do if we have a problem or complaint?
We do all we can to make sure you enjoy your holiday but sometimes things may go wrong. If this...
What should I do in the event of emergency?
In the event of an emergency during your stay, call 999. For non-emergency enquiries, call 101. Our duty mobile number...
What should I do with my litter?
Pitches are to be kept litter free. There are number of refuse points available, please see map for details.
What should we do if we have concerns about the hot tub?
Please contact park staff or reception if you think your hot tub has been contaminated or if you have any...
What time can I check in?
Check-in time is 2pm for every accommodation type, apart from lodges which is 3pm.
Where are the chemical disposal & park drainage?
Chemical disposal points are available for your use on the park, please see park map. Please do not put non...
Where are the nearest Petrol Stations?
Closest petrol station is 1.5 miles from Croft Farm. Turn right out of the main entrance.
Where are the nearest Supermarkets?
Tewkesbury has an Aldi, Morrisons, and a Tesco Express.
Where do we check in?
Check in at Reception where staff will be available to help you, it will be the first building you see...
Where is the nearest pharmacy?
Our nearest pharmacy is Badham Pharmacy in Tewkesbury.
Who do I contact for a maintenance issue?
For any issues relating to maintenance, please contact the Park Reception and we will endeavour to get someone out to...