Please also view our Terms & Conditions.
Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
If you choose to make a booking through us we will collect details that you provide in relation to that booking. This means facts such as your name, contact details and special needs/disabilities that you supply us or is supplied to us, including any information about other persons on your booking (“your information”).
Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information as appropriate in order to ensure it is up-to-date and fully accurate.
We use the information submitted to handle booking requests, deliver products and services (i.e. brochures, booking confirmations), communicate with you about bookings, services and promotional offers, update our records and generally maintain your details. We may also use your information for the purposes under which we are registered with the Information Commissioner under the Data Protection Act. We may disclose your information to companies who carry out data processing services on our behalf such as for administration, business management, operations, research and analysis, marketing, monitoring, analysis and other normal business practices.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We may from time to time contact you by post, email or telephone with information on holidays and related services, brochures, offers, new products, forthcoming events or promotions. You may indicate your preference to also receive our direct marketing material for the above purposes by post, telephone, e-mail, on our website forms, or to our staff at the time you first supplied us your information.
If you do not wish to receive such information or would like to change your preference make sure whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@croftfarmwaterpark.com
You may request details of personal information, which we hold about you under the Data Protection Act 1998. If you would like a copy of some or all of your personal information, please email or write to us at the address below. Please note that we may charge a small administrative fee for the provision of this information.
Use of Cookies
If our contact and dealing with you is via our website, we may use “cookies” allowing us to identify your computer but not you personally. A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Your browser adds that text in a small file. A cookie helps analyse web traffic or logs when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences, though you can set your web browser to refuse cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We keep our privacy policy under regular review and we will place any updates on our webpage.
Croft Farm Waterpark
Bredons Hardwick
Tewkesbury
Glos. GL20 7EE
App Privacy Policy
Croft Farm Water Park built the Croft Farm Water Park app as a Free app.
This service is provided by Croft Farm Water Park at no cost and is intended for use as is. This page is used to inform app users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.
The Personal Information that we may collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information.
Activities / Booking Login
When using the app you have the ability to login with an existing username and password created when making a booking with us. Our app communicates with the third party activity / booking system and then stores small amount of information to help personalise the app experience to your booked holiday.
- The app or connected web service does not store your username and password in any form
- Future requests to refresh booking and balance information uses a tokenised identifier provided by the activity booking engine
- This data is completely cleared when you use the logout feature found in the app
- This data is completely cleared when you use the clear data feature found in the app
Push Notifications
The app can receive push notifications. You can choose to receive notifications based on their interest/booking type, and disable them if you wish.
- Notifications can be disabled when logging into the app for the first time
- Notifications can be disabled at anytime by navigating to the settings section of the app
- Notifications can be disabled at anytime outside of our app using your devices operating system
Analytics
The app uses analytics from Google Firebase. This is so we can improve the app by seeing which areas are used, and for what purpose.
- We do not report on any sensitive or identifiable information in regards to your booking or user
- Analytics can be disabled at anytime by navigating to the settings section of the app
Third Parties
The app does use third party services that may collect information used to identify you. Third party service providers used by the app policies:
- Google Play Services – https://policies.google.com/privacy
- Google Analytics Firebase – https://firebase.google.com/support/privacy
