FAQ
Can I hire cots and highchairs?
Please enquire with our Reception team when making your booking, or prior to your arrival, so we can add these onto your booking for your accommodation.
*Please note that there is a £7 charge for cot or highchair hire.
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Can I cancel my holiday?
Please see our terms and conditionson amending or cancelling your holiday.
Can I book my next holiday before I leave?
Yes, you can book another holiday at any time while on park, just visit the Park Reception!
Can I bring a pet on holiday?
Please note we are only able to accept dogs in our dog friendly holiday homes or pitches, maximum of two dogs per unit.
When booking you will be asked to confirm the breed of your four-legged friend. Unfortunately, we do not accept any dogs named under the Dangerous Dogs Act 1991 as amended from time to time, even where these types of dog are muzzled as required by government legislation.
Pets must not be left unattended in our accommodation, your own accommodation or elsewhere, at any time on the park. Dogs must be kept on a lead at all times other than in the dog exercising area.
You must use the bins provided to clear up after your dog.
The lead name of the party is responsible for the dog whilst on the park. Any dogs causing a nuisance may be asked to leave the park and/or your right to occupy your pitch or holiday home may be rescinded. Refunds in these circumstances will not be given.
Can I stay near my friends or family?
Yes, please refer to our map and book pitches that are next to each other.
What is your booking cancellation policy?
Please refer to our cancellation polices on the Croft Farm website.
Can I request a particular pitch?
Yes you can select your pitch during the online booking process.
Can I book more than one pitch?
We ask that all pitches are booked under the name of the person or persons staying on the pitch. If booking more than one pitch, please provide individual names and addresses.
Can I pay my balance in instalments?
You can pay your holiday in instalments, as long as the full balance is paid by the balance due date, 4 weeks before the arrival date.
How old do I have to be to book a holiday, and do you accept single sex parties?
Bookings cannot be accepted from young groups and all reservations must include a person of at least 25 years. We do allow well-behaved single sex parties.