FAQ

Can we place candles around the hot tub?

We want you to have a relaxing stay with us but please do not place candles on the hot tub – candle wax can damage the filter system.

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Are the hot tubs checked regularly?

Yes, they are checked daily from 8am. Please note that on the day of departure, the hot tub will be emptied from this time to prepare for the next guest. Hot tubs are not be used after 11pm.

Can we play music in the hot tub?

Please respect your neighbours and do not play loud music, or shout or scream outside. Hot tubs may not be used after 11pm.

Can I use the hot tub if I am pregnant or have a heart condition?

Consult your GP before using the hot tub if you are pregnant, suffering from any form of heart disease, circulation problems or any serious illness.

What should we do if we have concerns about the hot tub?

Please contact park staff or reception if you think your hot tub has been contaminated or if you have any concerns or problems with your hot tub.

Can we have drinks in the hot tub?

Please do not rest any glasses on or near the hot tub – broken glass is almost invisible under water.

Any broken glass found in the vicinity of the hot tub will result in the hot tub being drained to check for glass. Please use plastic glasses instead.

How do you keep hot tubs safe and clean?

We are delighted to offer a range of holiday accommodation with hot tubs for your relaxation and enjoyment. You need to be aware of the following if you are considering booking a hot tub holiday.

• Prior to your arrival, your hot tub will have been completely emptied, cleaned and refilled to maintain the required standards of cleanliness.

• We test both chemical balance and water quality daily.

• Respecting your neighbouring holiday guests, we have to insist that you do not use your hot tub after 11pm and ask that when doing so after 10pm that noise be kept to a minimum.

• We insist that for your own health and safety and that of your party, that you observe some simple rules, the details of which are listed in our Policy Pack, available on our website.

What do the buttons do on our hot tub?

Please do not press any buttons on the control panel other than to turn on the lights and jets.

What can happen if I swallow the hot tub water?

Do not immerse your head or swallow the water, as this can increase the risk of an infection.

Can we use bubble bath or shampoo in the hot tub?

Please do not add anything to the hot tub. Bubble bath, shampoo, gels, soaps, oils, salts etc. can seriously affect the water quality and filter system.

Can children use the hot tub?

Please supervise children in the area of the hot tub at all times.

Do not allow children under the age of 8 years old or those unable to keep their head above the water level when sitting in the hot tub to use it.

(Whilst the minimum recommended age in Health & Safety Executive guidance is 4 years of age, we recommends 8 years.)