FAQ
How do I book activities?
View our ‘What’s On’ page to see our upcoming activities & events and find out which ones require booking, or visit our Activities page on our website.
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Do I need insurance?
We strongly recommend that you take advantage of insurance to cover your booking and a leaflet will be enclosed with your confirmation.
Do I need to bring towels?
Towels are included in all our lodges. They are not included in our pods, chalets, and cabins. We also do not have a towel rental service.
Do you have Security on the park?
We have CCTV and Security guards often patrol the park. Please, always follow the instructions given by our security team, they are provided for your safety and enjoyment. Please secure your property as you would at home.
Can I receive a supermarket food delivery on the park?
Yes.
Is there a 24-hour service?
A duty manager is always available 24hrs.
Do I have to pay for showers?
The toilet and shower blocks are free to use, including the use of hairdryers.
Can I freeze ice packs?
Yes, please bring to Reception.
Is there CCTV on the parks?
Yes, 24 hour CCTV does operate on the parks at key locations.
What are the opening times for the facilities?
These vary throughout the year and facility. Please see each of our facilities within the app or website for individual opening times.
Is there a cash point on site?
We currently do not have a cash point on site and encourage contactless and card payments.