FAQ
How do I report lost property?
If you realise that you may have left something behind, please call us at Reception.
Every effort will be made to locate the missing item, however, we are not liable if this isn’t possible or if it is damaged.
When we find your item we will return it to you, but you will be asked to cover the postage cost.
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Do you have Security on the park?
We have CCTV and Security guards often patrol the park. Please, always follow the instructions given by our security team, they are provided for your safety and enjoyment. Please secure your property as you would at home.
Do I need insurance?
We strongly recommend that you take advantage of insurance to cover your booking and a leaflet will be enclosed with your confirmation.
What are the opening times for the facilities?
These vary throughout the year and facility. Please see each of our facilities within the app or website for individual opening times.
What should I do with my litter?
Pitches are to be kept litter free. There are number of refuse points available, please see map for details.
Do I have to pay for showers?
The toilet and shower blocks are free to use, including the use of hairdryers.
Is there a 24-hour service?
A duty manager is always available 24hrs.
Do I need to bring towels?
Towels are included in all our lodges. They are not included in our pods, chalets, and cabins. We also do not have a towel rental service.
Can I receive a supermarket food delivery on the park?
Yes.
How do I book activities?
View our ‘What’s On’ page to see our upcoming activities & events and find out which ones require booking, or visit our Activities page on our website.
Is the park and facilities accessible?
Yes. All the common areas such as Reception and the clubhouse are wheelchair accessible. We also have disabled shower and toilet facilities for guests. Please ask at Reception for further information such as locations and how to access.