FAQ
How do I report lost property?
If you realise that you may have left something behind, please call us at Reception.
Every effort will be made to locate the missing item, however, we are not liable if this isn’t possible or if it is damaged.
When we find your item we will return it to you, but you will be asked to cover the postage cost.
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Can I get takeaways delivered to the park?
Yes you can, but we ask that you meet them at the park entrance.
How do I book activities?
View our ‘What’s On’ page to see our upcoming activities & events and find out which ones require booking, or visit our Activities page on our website.
Can I receive a supermarket food delivery on the park?
Yes.
Is there a cash point on site?
We currently do not have a cash point on site and encourage contactless and card payments.
Do you have WiFi?
Yes, free WiFi is available on the park. Information on how to connect to our local WiFi network will be provided upon check-in.
Is there CCTV on the parks?
Yes, 24 hour CCTV does operate on the parks at key locations.
Do I need insurance?
We strongly recommend that you take advantage of insurance to cover your booking and a leaflet will be enclosed with your confirmation.
Is there a 24-hour service?
A duty manager is always available 24hrs.
Do you have Security on the park?
We have CCTV and Security guards often patrol the park. Please, always follow the instructions given by our security team, they are provided for your safety and enjoyment. Please secure your property as you would at home.
What are the opening times for the facilities?
These vary throughout the year and facility. Please see each of our facilities within the app or website for individual opening times.