FAQ
Lost & Forgotten Property
If you realise once you have left us that you may have left something behind, please call us.
Every effort will be made to locate the missing item, however we are not liable if this isn’t possible or if it is damaged.
When we find your item we will return it to you, but you will be asked to cover the postage cost.
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Children on the park
Parents are expected to supervise their children at all times.
We ask that all adults be aware of the presence of children around the park‚ please take special care when driving and keep to the 5mph rule.
What is the speed limit on the parks?
The parks have a speed limit of 5mph, which is strictly enforced. Traffic movements are restricted after 11:00pm to minimise disturbance on the parks. All vehicles must be taxed, insured and have passed MOT regulations.
All motoring laws which apply to the highway, also apply on the parks. Please take care and do not drive on the grass during wet weather or the winter period.
We do not permit the use of any non-road legal motorised vehicles e.g. mini scooters, quad bikes etc.
Can our family and friends visit us?
Yes, for the day only, but please register their presence on park at Reception upon their arrival. Charges apply.
Can I bring a pet on holiday?
Please note we are only able to accept dogs in our dog friendly holiday homes or pitches, maximum of two dogs per unit.
When booking you will be asked to confirm the breed of your four-legged friend. Unfortunately, we do not accept any dogs named under the Dangerous Dogs Act 1991 as amended from time to time, even where these types of dog are muzzled as required by government legislation.
Pets must not be left unattended in our accommodation, your own accommodation or elsewhere, at any time on the park. Dogs must be kept on a lead at all times other than in the dog exercising area.
You must use the bins provided to clear up after your dog.
The lead name of the party is responsible for the dog whilst on the park. Any dogs causing a nuisance may be asked to leave the park and/or your right to occupy your pitch or holiday home may be rescinded. Refunds in these circumstances will not be given.
Prohibited Activities
Ball games & kite flying is permitted in the designated area, see map. The use of motorised scooters/bikes are strictly not permitted.
Reversing
Please take great care when reversing and if possible, use a second person for safety reasons for best visibility.
What is the smoking policy on the park?
We operate a no smoking policy in all buildings and around our play area.
When smoking around the park, please take care not to smoke too close to fire hazards such as gas canisters, and please remember not to litter.
Smoking is prohibited inside any of our accommodation units and charges may apply if this rule is breached.
Can I smoke or vape?
It is illegal to smoke or use e-cigarettes inside enclosed public buildings. You must also refrain from smoking or using e-cigarettes in any accommodation.
If you are found to be smoking in public buildings or holiday accommodation, you may be charged a £75.00 cleaning fee and asked to leave immediately with no refund on your holiday.
Noise
Please keep noise levels to a minimum throughout the day and observe silence between 11.30 p.m. and 7.00 a.m. Please be a considerate neighbour to other guests who may have put children to bed, thank you.
Can we have a barbecue?
Barbecues are permitted, but we ask you not to place them directly onto the ground, decking, or picnic benches. Please dispose of them responsibly.