FAQ
Lost & Forgotten Property
If you realise once you have left us that you may have left something behind, please call us.
Every effort will be made to locate the missing item, however we are not liable if this isn’t possible or if it is damaged.
When we find your item we will return it to you, but you will be asked to cover the postage cost.
Read More FAQs
What is the smoking policy on the park?
We operate a no smoking policy in all buildings and around our play area.
When smoking around the park, please take care not to smoke too close to fire hazards such as gas canisters, and please remember not to litter.
Smoking is prohibited inside any of our accommodation units and charges may apply if this rule is breached.
Noise
Please keep noise levels to a minimum throughout the day and observe silence between 11.30 p.m. and 7.00 a.m. Please be a considerate neighbour to other guests who may have put children to bed, thank you.
Can I fly a drone?
All drone operators must possess the requisite qualifications for the specific class of drone being operated.
Can I smoke or vape?
It is illegal to smoke or use e-cigarettes inside enclosed public buildings. You must also refrain from smoking or using e-cigarettes in any accommodation.
If you are found to be smoking in public buildings or holiday accommodation, you may be charged a £75.00 cleaning fee and asked to leave immediately with no refund on your holiday.
Are dogs allowed on the park?
Responsible dog owners are welcome on the park with the agreement that all dogs are kept on a lead.
Dogs are not to be left unattended and are not permitted in the children’s play area.
Dogs are allowed in the main room of the clubhouse. It is the owners responsibility to clean up after their dog.
There are designated dog areas on site, please make Reception aware at check-in and they can direct you.
What is the speed limit on the parks?
The parks have a speed limit of 5mph, which is strictly enforced. Traffic movements are restricted after 11:00pm to minimise disturbance on the parks. All vehicles must be taxed, insured and have passed MOT regulations.
All motoring laws which apply to the highway, also apply on the parks. Please take care and do not drive on the grass during wet weather or the winter period.
We do not permit the use of any non-road legal motorised vehicles e.g. mini scooters, quad bikes etc.
Can we bring a Firepit?
Firepits are permitted; however, open ground fires are not allowed.
Reversing
Please take great care when reversing and if possible, use a second person for safety reasons for best visibility.
Can our family and friends visit us?
Yes, for the day only, but please register their presence on park at Reception upon their arrival. Charges apply.
Prohibited Activities
Ball games & kite flying is permitted in the designated area, see map. The use of motorised scooters/bikes are strictly not permitted.