FAQ
What are the departure times?
Check out is 9.30am for lodges. All other accommodation must be vacated by 10am on the day of departure. Camping pitches should check out by 12pm.
Late check out may be available subject to availability and at additional cost, please check on the day of departure with Reception.
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Where do we check in?
Check in at Reception where staff will be available to help you, it will be the first building you see as you drive onto the Park.
Can I extend my holiday?
Yes, you can extend your holiday at any time if the dates are available. If you would like to extend before you arrive, call our reception team and if you are already on the park, visit the Park Reception where they will be happy to help.
All extensions are subject to availability and payment of the additional cost.
Can we have an early check-in?
Early check-ins are subject to availability. Charges apply. Please contact Reception for availability.
What do I need to bring to check in?
When checking in, please bring your booking reference and remember the name the booking was made in. Please have your Vehicle Registration available also. This will help make the process quick and easy.
What happens if we arrive late?
Please let Reception know as soon as possible if you believe you will arrive after 5:00pm to enable us to make arrangements to cater for your arrival.
What time can I check in?
Check-in time is 2pm for every accommodation type, apart from lodges which is 3pm.
What should I do if arriving late?
If you are planning to arrive after 5:00pm when our Reception is closed, or you are running late, please contact the Reception to let them know in advance so we can make alternative arrangements for your arrival.
Please note that unless you have advised us in advance, if you do not arrive on the date stated on your confirmation, your booking will be cancelled the following day and we reserve the right to re-sell the accommodation.
Contact us: 01684 772321